Unlike giant corporations such as Home Depot and Lowe's, small nurseries usually don't guarantee their plants. Our pledge is that you get good plants from us. If you think something isn't right with your bamboo, please contact us immediately so that we can assess and correct. If there is a problem, it's usually a watering issue (too much or too little) although rarely squirrels, deer, rabbits, moles, voles, and other creatures can cause problems with new shoots. If we determine there really is a problem with the plant itself we'll replace it. This doesn't cover customer neglect such as under and over watering, planting in the wrong locations, nor does it cover damage due to factors outside our control such weather.